Luris Support

Why are my steps missing or showing zero?

Luris does not count steps itself. It reads them from Apple Health, so it shows the same steps Health has. Check these in order:

1. Open the Health app and look at Steps. If Health has no steps for today, Luris has none to show. Your iPhone counts steps when Fitness Tracking is on in Settings, Privacy & Security, Motion & Fitness.
2. Make sure Luris may read your data: go to Settings, Privacy & Security, Health, Luris, and turn on Steps and the other categories.
3. Apple does not tell apps when read access is switched off, so a category you turned off looks to Luris exactly like a day with no activity. If numbers are zero while Health has data, this is almost always the reason.
4. Steps from an Apple Watch or another app appear once they have synced to Health, which can take a few minutes.

Luris reads steps, walking and running distance, flights climbed, active energy, exercise minutes, sleep, weight and body fat percentage from Health, and nothing else. It saves the walks, runs, bike rides and workouts you finish to Health, with the active energy you burned, the walking and running distance of your walks and runs, and the cycling distance of your rides. It never writes your body weight.

How do I track a walk, a run or a bike ride, and why is my route not recorded?

Start a session from Walk, Run & Ride on the Home tab and pick Walking, Running or Cycling. Luris asks for your location the first time, so it can draw your route and measure your distance, and your pace on a walk or run or your speed on a ride, in km/h or mph.

If you declined, Luris shows "Location access is off, so your route can't be recorded." To fix it, go to Settings, Privacy & Security, Location Services, Luris, choose While Using the App and turn on Precise Location.

If Precise Location is off, Luris shows "Precise Location is off, so your route and distance can't be measured." An approximate location is too coarse to measure a route. Tap Use Precise Location and allow it in the prompt iOS shows. Luris then gets precise location for that session, and your setting stays as it is.

Tracking keeps going when you lock your iPhone, and a Live Activity shows the session on the Lock Screen. GPS is most accurate outdoors with a clear view of the sky, so the first few seconds indoors or between tall buildings can be less accurate. On a bike, keep your iPhone in a pocket, a bag or a secure mount, and do not handle it while riding.

How does the leaderboard work, and why does it need Game Center?

The weekly steps leaderboard runs on Apple's Game Center, which is why Luris needs no account of its own. To take part:

1. Sign in to Game Center in Settings, Game Center.
2. Open the leaderboard in Luris and tap Join. You appear under your Game Center alias.

Luris submits one number: your step total for the current week. The board starts over every week.

If Luris says Game Center is restricted, check Settings, Screen Time, Content & Privacy Restrictions. If it says the leaderboard is not available yet, try again a little later.

To leave, open the leaderboard, tap the menu button, then Leave leaderboard. Luris stops submitting right away. Game Center cannot delete a score that was already posted, so this week's entry stays on the board until the weekly reset.

How do I delete one workout, walk, run or ride?

Open Activity, then Workouts. Swipe the session to the left, or touch and hold it, and tap Delete. Luris asks first and names the session and its date.

The session leaves your history and your totals, along with the sets you logged in it and its route. If Luris saved it to Apple Health as a workout, that workout is removed from Apple Health too, and nothing else there is touched. Badges you already earned stay earned. A session that is still running cannot be deleted: finish or discard it first.

How do I log my weight and set a target?

Open Progress. On the journey card, tap Current weight to log today's weight, and Target weight to set the weight your journey aims at. The target can be lower or higher than where you started.

A weight you log stays on your iPhone. Luris reads your weight from Apple Health and never writes it there. If Apple Health also has a weigh-in, Luris uses whichever is newer, so Profile and Progress always show the same number. The body chart can show a week, a month or a year. The chart is part of Luris Pro. Logging your weight is not.

What is Luris Pro, and how do I cancel or restore it?

Luris works without paying: steps and your activity history, the daily ring, goals and streaks, GPS walks, runs and rides, the leaderboard, challenges, habits, badges and the widget. Luris Pro is an optional subscription that adds the six-week plan and the exercise library, custom workouts, progress photos and the body charts, and Share Studio. What it costs where you live, and whether it starts with a trial, is shown in the app before you subscribe.

To cancel, open Profile in Luris, tap Luris Pro, then cancel in the sheet Apple shows. You can also open the Settings app, tap your name, then Subscriptions. Luris Pro stays active until the end of the period you paid for. Deleting the app or your data does not cancel it. If you are in a trial, cancel at least 24 hours before it ends.

To restore Luris Pro on a new iPhone or after reinstalling, open Profile and tap Restore Purchases, signed in to the App Store with the Apple Account that bought it. Apple handles billing and refunds: ask for a refund at reportaproblem.apple.com.

How do I delete my data?

Luris keeps your data on your iPhone and the developer holds no copy of it. You can delete it in the app, in Profile, Your data:

• Delete All Data deletes everything Luris keeps on your iPhone, for good: your profile, goals and plan, your workouts, walks, runs and rides, your activity history, habits, challenges, achievements, transformation journey and progress photos, your leaderboard membership and public name, the Sign in with Apple ID and name saved on your iPhone, your settings and the widget's data, and any notifications and Live Activity. Luris then starts again from the welcome screen.
• Delete Account, shown when you are signed in with Apple, deletes the same data and signs you out. Luris has no account on a server: Sign in with Apple only keeps your Apple user ID and name on your iPhone, and no tokens are stored or sent. To also remove Luris from your Apple Account, go to Settings, your name, Sign-In & Security, Sign in with Apple, Luris, and stop using it.

These stay, because Luris does not manage them:

• What Luris saved to Apple Health, such as your walks, runs, rides and workouts. In the Health app, tap your profile picture, then Apps, then Luris, and choose Delete All Data from "Luris".
• Scores already posted to Game Center. Game Center does not let apps delete them, so this week's entry stays on the board until the weekly reset.
• Permissions in iOS Settings, such as Health and location access. Change them in Settings, Privacy & Security.
• Share cards you saved to your photo library, which stay in Photos.
• Luris Pro. Your subscription continues and Luris keeps knowing you have it, so deleting your data never costs you what you pay for. The purchase record kept by the purchase service carries no name. To have it deleted, email us the order number from Apple's receipt.

Deleting the app also removes what Luris stored on your iPhone, but the Sign in with Apple details can survive it, so use Delete All Data first. The privacy policy has the full details.

Which devices and iOS versions are supported?

Luris is an iPhone app and needs iOS 18.0 or later. There is no iPad or Apple Watch version, but the steps and activity your Apple Watch records reach Luris through Apple Health.

How do I switch between kilometres and miles?

Luris picks units from your region. To change them, open Profile and go to Preferences. Distance switches distance and pace between kilometres and miles, and speed between km/h and mph. Weight switches body weight, height and measurements between kilograms and centimetres, or pounds, feet and inches.